Return Policy
At Best American Jackets, we take great satisfaction in creating items with meticulous attention to detail and the best materials possible. Within 30 days of purchase, you can request a return or exchange at contact@bestamericanjackets.com. Within a day of receiving your request, we will analyze it and assist you with the refund or exchange procedure.
The articles must be unworn, in original packaging, with tags still on, and in original condition in order to be eligible for a return or exchange.
It is the customer’s responsibility to confirm the size chart before placing an order. There will be no refund or exchange offered if the jacket is ordered and delivered in accordance with the measurement chart.
After your return is received and examined, we’ll send you an email to let you know if your request for a refund is accepted. If it is, your refund will be processed, and within a specific period of time, a credit will be automatically issued to your credit card or the original payment method.
Non-Refundable Articles
Items that are worn, customized, or altered cannot be returned. For a return or exchange of an item, please contact us.
Once 30 days have passed since the purchase, exchanges or refunds are not accepted.
Late or Missing Refunds (If Applicable)
Check with your bank or credit card company first if you haven’t gotten your refund yet. The official posting of your money back may take some time. Please send us an email at contact@bestamericanjackets.com if you have followed all of the instructions above and you have still not received your refund.
Customer Support
Support: Available 24/7
Phone: +1307 226 1732
Email: contact@bestamericanjackets.com
Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your items are unopened in original packaging or have never been used.
To start a return, you can contact us at contact@bestamericanjackets.com . Please note that returns will need to be sent to the following address: 35 N Scott St, Sheridan, WY 82801, United States
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at contact@bestamericanjackets.com
Returns:
We accept returns for both defective and non-defective products. If you are not satisfied with your purchase or if the product is defective, you can return it following our return guidelines.
Return Guidelines:
Products must be returned within 30 days from the date of delivery.
The item must be in its original condition, unused, and in the original packaging.
A valid proof of purchase is required for all returns.
RETURN METHOD:
Your option to send us your return: By Mail
Return Label: Customer’s responsibility.
Restocking Fee:
We do not charge any restocking fees for returned products. There is no additional cost for returning items.
Refund Processing Time:
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, refunds will be processed within 10 business days after we receive the returned product. So, refund processing time is 10 business days. The time for the refund to reflect in your account may vary depending on your payment provider.Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 10 business days have passed since we approved your return, please contact us at contact@bestamericanjackets.com
Damages and issues (Defective Products)
Please inspect your order upon reception and contact us immediately if the item is defective or damaged or if you receive the wrong item so that we can evaluate the issue and make it right. For Our Defective products return is full free shipping. This means your shipping fee is USD 0.00 and the Re-stocking fee is USD 0.00.
For your responsibility (Customer Remorse)
Please inspect your order upon reception and contact us immediately if the item that you purchase by mistake doesn’t need any more or if the wrong products are so that we can evaluate the issue and make it right. For your remorse products, you have to bear a certain amount for return shipping. You will bear the Actual cost of return shipping. The Re-stocking fee is USD 0.00.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges:
We only replace items that were initially defective or damaged. If you need to exchange your product for the same item, please email us at contact@bestamericanjackets.com . The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, you can make a separate purchase for the new item.
Contact Info:
Address: 35 N Scott St, Sheridan, WY 82801, United States
Phone Number: +1 (307) 226-1732
Email: contact@bestamericanjackets.com
Business Hours: Monday – Friday 9:00 A.M. to 6:00 P.M (MST)
